Cite this version: /celex/32023R1114/ART_71/20260823-32c6d21e/
That address is frozen: its bytes never change. This page shows the current text and moves when a newer capture is held. Corpus Merkle root 581628a5b36518981241d2b51f048aa46384f30a74bf648ef542c652028cdeff.

← SatoshiShrine·Source Pathfinder·Topics

MiCA Article 71 — held text

Open the official source (EUR-Lex) →

MiCA Article 71 — held text Article 71 Complaints-handling procedures 1.

Crypto-asset service providers shall establish and maintain effective and transparent procedures for the prompt, fair and consistent handling of complaints received from clients and shall publish descriptions of those procedures.

2.

Clients shall be able to file complaints free of charge with crypto-asset service providers.

3.

Crypto-asset service providers shall inform clients of the possibility of filing a complaint.

Crypto-asset service providers shall make available to clients a template for filing complaints and shall keep a record of all complaints received and any measures taken in response thereto.

4.

Crypto-asset service providers shall investigate all complaints in a timely and fair manner and communicate the outcome of such investigations to their clients within a reasonable period.

5.

ESMA, in close cooperation with EBA, shall develop draft regulatory technical standards to further specify the requirements, templates and procedures for handling complaints.

ESMA shall submit the draft regulatory technical standards referred to in the first subparagraph to the Commission by 30 June 2024.

Power is delegated to the Commission to supplement this Regulation by adopting the regulatory technical standards referred to in the first subparagraph of this paragraph in accordance with Articles 10 to 14 of Regulation (EU) No 1095/2010.

32023R1114

docs_evidence/eu-legislation/eurlex-full-text/20260823T093000Z/32023R1114.pdf · sha256 32c6d21e712dbb719a9a6b2d39e85133f3059d9e02d8d9ce70d35332bd568b8b · saved and fingerprinted 20260823T093000Z · Article 71; PDF page 56; derived-text line 3775

Legal text reproduced from the official source under Commission Decision 2011/833/EU. Only the official publication is authentic. This page shows our saved copy of the text. It is not advice and does not decide whether any provision applies to anyone.